General Terms and Conditions | Nordic Internet Solutions AB | Web Hosting, Website Maintenance and Branding Services (Sweden)

 

1. Parties

- These terms apply between the Client (the purchaser) and the Provider Nordic Internet Solutions AB (the web hosting / maintenance / branding provider).

 

2. Services

- The Provider delivers the services specified in the quote/agreement: web hosting, domain management, website maintenance, security updates, backups, support, and branding services such as logo design, visual identity, and marketing materials.

- Service scope, response times, delivery environments and any limitations are specified in an appendix or separate service description.

 

3. Term and Termination

- Unless otherwise stated in a written quote, agreements run indefinitely and may be terminated by either party with 30 days’ written notice.

- Services billed quarterly or annually are paid in advance according to the agreement. Prepaid periods are non‑refundable during the paid period unless otherwise agreed.

 

4. Price and Payment

- Prices are shown in the agreement or quote. The Provider may adjust prices annually with at least 30 days’ notice to cover cost increases (e.g., hosting costs, licenses, taxes).

- Payment is made according to invoice terms (normally 30 days net) or via agreed automatic payment. Late payments incur interest under Swedish law and reminder fees as permitted by law.

- For repeated late payments the Provider may restrict or suspend services after written notice.

 

5. Operations, Availability and Liability

- The Provider strives for high availability but does not guarantee uninterrupted operation. Any guaranteed availability levels (SLA) must be stated in a separate agreement.

- The Provider is responsible for performing services as agreed but is not liable for indirect damages, lost profits, or downtime caused by third‑party suppliers or the Client’s content and configurations.

- The Provider’s total liability for direct damages is limited to an amount equal to the fees paid for the affected service during the previous six months, unless mandatory law provides otherwise.

 

6. Backups and Data Retention

- Backups are performed according to the agreed routine. Restoration is included only if explicitly stated; additional fees may apply.

- The Client must keep their own copies of critical material. The Provider stores data in accordance with applicable law and with reasonable security measures.

 

7. Client Responsibilities and Content

- The Client shall provide accurate materials, credentials, and necessary information in a timely manner.

- The Client is responsible that content does not violate law, third‑party rights or public order (including copyright, trademark, and data protection laws).

- The Client shall indemnify the Provider for claims, damages or measures arising from illegal or rights‑infringing content provided by the Client.

 

8. Confidentiality and Personal Data

- Parties shall treat confidential information as such and not disclose it to third parties except as required by law.

- Personal data processing shall comply with applicable law (including GDPR). A separate data processing agreement (DPA) shall be signed when the Provider processes personal data on the Client’s behalf.

 

9. Intellectual Property

- The Client retains ownership of their content and trademarks.

- The Provider retains rights to its own tools, platforms, templates and methodologies unless otherwise agreed in writing.

- The Provider may present work performed as portfolio references unless the Client objects in writing.

 

10. Changes and Additional Work

- Changes outside the agreed scope (additional work) are billed separately at applicable hourly or package rates. The Provider shall inform the Client of additional costs before starting the work when possible.

 

11. Support and Response Times

- Support levels and response times are stated in the agreement or an appendix. Standard support hours are weekdays 09:00–17:00 unless otherwise agreed.

- Critical outages are handled according to priority in the SLA if one exists.

 

12. Force Majeure

- A party is not liable for delay or failure to perform caused by circumstances beyond its reasonable control (e.g., natural disasters, strikes, communications outages). Affected obligations shall resume when the impediment ceases.

 

13. Assignment

- The Client may not assign its rights or obligations under the agreement without the Provider’s written consent.

- The Provider may assign the agreement to an affiliated company or in connection with a business transfer.

 

14. Copyright, Licenses and Third‑Party Components

- Software, images or fonts that require licenses are the Client’s responsibility to provide unless otherwise stated.

- The Provider is responsible for licenses included in the Provider’s service packages.

 

15. Disputes and Applicable Law

- The agreement is governed by Swedish law.

- Disputes should first be resolved through negotiation. If no resolution is reached the dispute may be brought before Swedish general courts, with the district court at the Provider’s registered office as the first instance, unless otherwise agreed.

 

16. Miscellaneous

- If any provision of these terms is held invalid or unenforceable, this shall not affect the validity of the remaining provisions.

- Amendments to these terms require written agreement by both parties, unless the Provider has given prior notice of price or terms changes as described in section 4.